Customer Service and Sales Specialist
This is a dynamic role where accuracy, attention to detail, and exceptional customer service are essential. The position combines Sales support for our Community sector with Showroom Assistant responsibilities, requiring a proactive and customer-focused individual.
You will support the sales team while also playing a key role in managing and presenting our showroom, ensuring a professional and welcoming environment for scheduled visits and occasional walk-in customers.
Key Responsibilities:
* Processing customer orders, inquiries, quotes, and returns
* Managing medical equipment logistics with sales reps and customers
* Maintaining accurate data and generating regular reports
* Coordinating with sales representatives on customer appointments and enquiries
* Supporting the customer service team as required
* Showroom Assistant duties, including:
* Assisting with occasional customer walk-ins to discuss products and pricing
* Ensuring the showroom is clean, well-presented, and fully stocked
* Arranging and maintaining showroom displays to effectively showcase products
* Preparing the showroom for demonstrations and appointments
What We Need From You:
* 1–2 years' experience in a similar role with a strong customer focus
* Ability to multitask and manage competing priorities
* Comfortable working in a fast-paced yet supportive environment
* Motivated, proactive, and eager to learn
* Strong written and verbal communication skills
* Able to work both independently and as part of a team
* Intermediate to advanced MS Office skills, particularly Excel
* Experience with SAP, HubSpot, or a similar ERP is highly desirable
What You'll Get From Us:
* A friendly and supportive work environment
* Opportunities for career growth and development
* Work/life balance
* Ongoing training and coaching
* Long-term job security