About Our Opportunity
We are seeking an experienced and qualified Insurance Loss Adjustor to join our team. This is a full-time position that involves providing quality workmanship to ensure vehicles are returned to their pre-accident condition.
The primary purpose of this role is to be responsible for the timely completion of accurate and comprehensive quotes for accident repairs on vehicles. You will apply your knowledge of motor vehicles and your skills with computers while interacting with a range of people.
This role requires you to work within our large network of repair facilities and provide excellent customer service to clients and work providers. You will also be required to accurately quote vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures.
Key Responsibilities:
* Providing excellent customer service to clients and work providers
* Accurately quoting vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures
* Completing quotes as required onsite, off-site and online
* Processing vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging
* Managing parts for repairs to ensure timely arrival and cost effectiveness as required
* Managing suppliers to ensure additional work is recorded and authorised in a timely manner
* Assisting with production management of the centre where required
* Ensuring vehicles are repaired to their pre-accident condition
* Handing over completed repairs to customers
About You
To be successful in this role, you will need to have proven experience within a similar position including experience in the preparation of estimates/quotations in the automotive smash repair industry. Proven experience with AudaNet would be highly desirable.
You will also need to possess excellent customer service skills, including building rapport with customers and work providers. Highly professional and personable individuals who are strong communicators and have the ability to problem solve and meet strict deadlines will be highly regarded.
Benefits
We offer a range of benefits to support your career development and well-being. These include:
* A team environment
* Ongoing training and development opportunities
* Career advancement opportunities
* Latest tools, equipment and process
* Competitive remuneration package