Key Responsibilities:
* We are seeking a professional to provide exceptional customer service and support as the first point of contact for clients.
* Conduct thorough identity and security checks, escalating any identified risks in accordance with established protocols.
* Process payments via electronic funds transfer (EFT) and confirm that all client documentation meets requirements.
* Enter required data and information into customer management systems and databases, ensuring accuracy and timeliness.
About You:
* You will have demonstrated a strong focus on customer satisfaction, excellent attention to detail, and well-developed communication skills.
* Sound knowledge of IT and computer systems is essential for this role.
* You must be able to work effectively within a structured environment, adhering to established processes and quality standards.
What We Offer:
* A supportive team environment where your contributions are valued and respected.
* No late-night or overnight shifts, nor working on public holidays.
* The opportunity to build a long-term career with a global healthcare leader.
* Significant discounts on Bupa products and services.