Job Description
The role is expected to carry out following function/activities as part of this job at Perth.
· Provide hands and feet support for all End User devices (Windows PC, Apple devices, Mobiles devices, Peripherals).
· Maintains, repairs and troubleshoots desktop/ laptop OS, hardware and software packages.
· Provide L1 support for desktop applications (Outlook, MS Teams, Skype, Sharepoint, MS Office, Zscaler,other COTS applications)
· Troubleshoot issues related to VPN and antivirus.
· Desktop printer configuration and troubleshooting
· Provide L1 support for VDI issues
· Re-image machines
· Troubleshoot issues with software deployment
· Assist user with user account related issues
· Perform tech bar support as per customer requirement
· Fulfillment of service requests
· VIP support
· Provide support to user for data migrations and user profile migrations
· Collection and safe disposal of old devices
· Deliver new mobile devices to users
· Help users configure mobile devices for usage in customer environment
· Support users for issues with mobile devices and interface with vendors to resolve them
· Swap devices for users and provide local assistance for issued faced
· Support for Apple devices including patch management
· Hardware Asset Management
· Works with third party vendors as required for incident and service request resolution
· Stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).
· Travel to satellite client offices as required
· Complete any client specific certifications needed for performing the job
· Work with offshore teams