A fantastic opportunity exists for an experienced Workshop Controller to join a high-performing, multi-franchise dealership, based in the Upper Hunter Valley. This role is ideal for someone who thrives in a fast-paced workplace and enjoys leading a technical team to success.
Managing a team of 12 technicians and overseeing daily workflow, you'll ensure quality standards, technician efficiency, and smooth operations across multiple brands. This is a non-productive role, though occasional hands-on tasks like registration checks or road tests may arise.
Key responsibilities include:
Coordinating daily technician workflow and liaising with Service Advisors
Monitoring productivity and efficiency metrics
Ensuring repair quality through road tests and internal checks
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Supporting customer interactions when high-level technical input is needed
Maintaining warranty compliance with the support of the Warranty Administrator
What we're looking for:
A solid technical background with leadership experience
Excellent communication, mentoring, and teamwork skills
Passion for service excellence and technician development
Prior experience in a multi-franchise workshop highly regarded
Exposure to Express Servicing is a bonus
In return you will be joining a high performing dealership group, with a solid salary on offer, and incentives based on performance. Ongoing training will be offered to candidates, to continue their automotive career.
For further information, please contact Katie Cummins on quoting job number AK. Resumes, questions and expressions of interest can be forwarded by email to.
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