The Venue
We are on the lookout for experienced hospitality professionals to join our family and help our business grow. The Lorne hotel is situated a few hours outside of Melbourne along the beautiful and ever popular Great Ocean Road on the Surf Coast. This multi-faceted hotel, situated just a few hundred meters from the beach, draws the tourist crowds and locals alike for its food and location. Merivale aims to bring everything that we love about hospitality to the wonderful and diverse state of Victoria.
The role
You will be very well organised, have exceptional communication skills and have the capability to build strong rapports with guests and Merivale colleagues. Ideally you will encompass and embrace the Merivale way of life at the same time think outside the box to problem solve. You will have a passion for team mentorship and collaboration whilst always driving guest experience from start to finish.
Your key focus will include:
Dedication and passion to deliver excellent guest engagement and VIP experience
Team management - lead, develop and drive a positive culture within the team
Managing KPIs, rostering, wage analysis and labour control
Rate management and revenue forecasting
Relationship management with key stakeholders including OTA's
Regular usage of Technologies, including Hotel PMS, OTAs, POS
Responsible for end-to-end management of the Hotel, including P&L; management, risk, and compliance, Responsible for management of a team of Housekeepers, Concierge, Breakfast staff and Assistant Managers
The Reward
At Merivale, we thrive on individuality. We want you to bring your whole self and personality to work, igniting your passion amongst the team and guests. We're a business built on great people, loving what they do. Our team enjoy a range of benefits including ongoing development opportunities, unrivalled hospitality discounts and a competitive salary of between $90,000 - $110,000.
Job Types: Full-time, Permanent
Salary: $90,000.00 - $110,000.00 per year
Perks:
Employee discount
Referral program
Schedule:
Afternoon shift
Day shift
Evening shift