Facilities manager

Job Description Summary

The purpose of this role is to manage a portfolio of client facilities, consult with client stakeholders on items for resolution and prompt action of those items using an established contractor network.

Job Title

Facilities Manager

Job Description
* Reporting to the Account Manager or Facilities Manager, the Facilities Coordinator is responsible for an assigned portfolio of client properties
* Support and assist the Facilities Manager as required to complete all duties
* The properties under management can range up to 250 sites depending on type and size
* Comprehensive annual property inspections including NABERs Assessments
* Initial and critical point of contact for all reactive maintenance works, 24/7.
* Manage and communicate critical incidents and recovery plans to stakeholders.
* Maintain a high quality facility through diligent reviews of all maintenance activities including audits and attending vendor performance meetings for both reactive and programmed works if required.
* Attend regular team, partner and stakeholder meetings with 'Service Excellence' always in mind.
* Interface between the Landlord with the client business operationally, including attending LL meetings and reporting as required
* Monitor and assess completed sub-contractor works to ensure they are delivered as per the agreed SLA and meet compliance at all times
* Establish, maintain and manage the asset lifecycle plan for all plant and equipment as per the Lease Agreement obligations, and ensure the Asset Register remains up to date
* Induction of contractors and assurance of all compliance, legislative requirements are met and maintained
* Continual focus on innovation, constantly strive to improve what and how we do things
* Undertake a ground up budget build-up of the sites on an annual basis, including periodic reforecasts which will include the planning for investment and all maintenance that is required – both reactive and planned
* Closely monitor all system transactions and supporting documentation to preserve integrity of data and reports and meet associated KPIs.
* Assist with internal and external audits as required, including random spot-checks of transactions and supporting documentation to test data integrity, appropriate authorisation and adherence to all processes and guidelines.
* Use technology as a tool to improve performance and process.
* Ensure process documentation is kept up-to-date and the database and filing systems are appropriately maintained.
* Invoice approvals including reconciliation of reactive maintenance invoices and invoice exceptions if required
* Financial Management: Support Facilities Manager for Reactive & Planned maintenance spend/financial administration and reporting/P&L statement reporting.
* Relief and support of peers as required.
* Represent the business in negotiations, at conferences, conventions and seminars and official occasions, ensuring the presentation of a positive and professional image of the business.
* Comply with all work, health, safety and environmental policies and procedures
* Operate in a manner that will minimise any adverse environmental impacts associated with their activities.
* Prepare and submit detailed and accurate business cases for approval where required
* Build & maintain healthy working relationships with a Cushman and Wakefield internal shared services team and the property services centre team which are key for you to successfully deliver facilities management services.
* Behave in such a way that encourages and supports a "one team" culture.
* Effective management of Work Orders within 30 days
* Any other duties as reasonably required to complete role
Background and Experience
* Career aspirations within Facilities Management
* Experience & knowledge across a broad range of property activities essential.
* Strong client focus and customer service mindset essential.
* Demonstrated ability to act upon client instructions and achieve results
* Able to work independently and as part of both a local and international team.
* Proven ability to consistently meet or exceed KPI targets.
Qualifications & Technical Skills

Qualifications: Nil

Occupation Specific Capabilities
* Technical or onsite management background (optional)
* Attention to Detail
* Planning & Organisation
* Time Management
* Financial Acumen
* Communicate Effectively
* Business Writing
* Manages Risk & Compliance
* Systems & Data Management
Organisational Core Capabilities
* Best Thinking: Strategic Thinker, Thought Leader, Commercial Awareness
* Best Results: Delivers Extraordinary Results, Leads through Change, Inspirational Leadership
* Best People: Customer Service Excellence, Grows Self & Others, Collaborates with Others

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: "Cushman & Wakefield"

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