Travel Consultant - Retail and Direct - Hybrid (VIC)
Travel Consultant - Retail and Direct - Hybrid (VIC) role at APT Travel Group focuses on delivering outstanding customer service and travel solutions.
About Us
We are the leader in creating new ways to experience every corner of the globe with an ever-growing range of cruising and touring styles.
Join us and help create unforgettable experiences for our customers while being supported to develop and grow your career.
With a flex work culture and great benefits, APT Travel Group will tick all your boxes.
The Role
Working within our amazing Call Centre, your role as a Reservations Consultant will consist of working with Travel Agents and directly with passengers.
From making the initial sales, booking flights, accommodation, transfers and upselling, you are responsible for all aspects of bookings pre-tour.
You will be required to process all enquiries and booking requests effectively in a fast-paced environment.
Making and maintaining reservations for customers and our industry partners via phone, chat or email with high accuracy
Recommending additional add-ons and tour experiences to enhance the customers experience on tour
Booking flights to package with our tours
Handling complaints and booking issues as they arise to get a satisfactory result for customers
Building relationships with customers and our agency partners to give them peace of mind that everything is taken care of and build loyalty
Being flexible to adapt to ever-changing situations as they arise
Monday-Friday: 8am-6pm roster, occasional Saturday and paid overtime.
The role will require 3 weeks of full-time training, Monday-Friday 9am-5pm (AEST)
Commencing Friday 20th February ****
About You
You will need travel industry experience or relevant qualifications.
You will ideally have experience working with various GDS platforms &/or booking systems - preferably Sabre.
You are passionate about delivering exceptional customer service.
Excellent attention to detail is a must.
Ability to deal with last minute changes and changing workloads.
Willingness to continually learn and grow.
Positive and can-do attitude
What We Offer
Experience our premium products through familiarisation trips
4 weeks of annual leave plus a bonus week
Opportunities for giving back through our One Tomorrow Foundation
Work From Anywhere Policy, work up to 20 days per year from anywhere
Learning Allowance, access funds to use towards your learning and development
Paid Parental Leave
Employee Assistant Program
Family and Friends travel discounts
Modern office based in Moorabbin with onsite parking
Our Values
Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
Better together - We are better when we connect and collaborate, valuing all opinions
For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes.
We choose the long-term view over short-term benefits
Celebrate the moments - We like to have fun at work and share a positive attitude.
We celebrate our successes, no matter how big or small.
A win for one of us is a win for all
How to Apply
If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.
APT Travel Group is proud to be an equal opportunity employer.
We value diversity and are committed to creating an inclusive environment for all team members.
We welcome applicants from all backgrounds and experiences and believe that a variety of perspectives makes our team stronger.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industries
Travel Arrangements
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