About the Role
This is your opportunity to influence operational excellence and become part of a purpose-driven organisation.
For more than 30 years, Sureway has been an industry leader in the delivery of employment services across Australia. In the Inclusive Employment Australia program you'll play a key role in supporting Area Managers to strengthen service delivery, enhance team capability, and drive performance across multiple sites. Internally this role is called Regional Performance and Operational Specialist.
This position will provide support across the following ESAs : Geelong VIC, Hampden VIC, Westgate VIC, Yarra VIC.
Your Key Responsibilities will include :
* Supporting Area Managers in identifying and addressing regional performance gaps
* Upskilling and mentoring teams to build capability and promote best practice
* Reviewing compliance obligations and assisting in internal auditing processes
* Driving accountability and achievement of performance metrics in line with contract benchmarks
* Supporting the onboarding and induction of new team members
* Collaborating with leaders on data analysis and contributing to performance strategy
* Promoting a culture of continuous improvement and operational excellence
* Maintaining and developing strong knowledge of program requirements and internal procedures
Experience and Qualifications
* Minimum qualification at VET Diploma / Advanced Diploma / Associate Degree level or equivalent experience
* Minimum 2 years' experience in a frontline or leadership role within Employment Services
* Current driver's licence and access to reliable transport as some travel between sites is required
* Demonstrated history of achieving performance outcomes
Benefits
We pay above award rates – because your time and talent are worth more
* Performance bonus scheme based on meeting benchmarks
* Birthday leave – celebrate your special day with a paid day off every year
* Additional leave – enjoy an extra week off each year after 3 years of service
* Ongoing learning and development – access programs & study assistance to grow your skills and career
* Recognition that means something – be celebrated through monthly awards and our annual team awards program
Organisation Details
Sureway Employment and Training lead the industry in Workforce Australia Employment Services and services to those with Disability.
We also extend to the delivery of training and health supports. Sureway deliver innovative programs to job seekers, employers and learners across NSW, VIC, ACT, QLD, WA and SA. Our growing suite of services assists people to achieve their goals and aspirations in life.
This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver's licence with reliable transport.
Submit a cover letter and current resume as soon as possible. Applications are being considered as they are submitted.
We strive to create a culturally safe environment which allows people to feel supported in their identity and culture.
We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.
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