About the role
Mercy Community Aged Care Services are on the search for an experienced Facility Manager to lead our team in Rockhampton. This is a full‑time permanent position.
Not only will you be responsible for leading the Aged Care Management team to build and maintain delivery of high‑quality aged care services, but you will also be instrumental in the implementation of a range of workforce initiatives designed to support, develop, and engage staff.
This is truly an opportunity for a resilient, hands‑on Facility Manager who is passionate about continuous improvement, organisational development and ensuring the best standard of person‑centred care.
What you'll be doing
As Facility Manager, your key responsibilities will include :
* Ensure services meet targets per funding agreements / budgets, report to funding bodies, and promptly identify risks for the General Manager
* Oversee financial results and budget variances, lead projects to improve financial performance, monitor service levels, funding deliverables, standards, and client satisfaction; proactively address issues or service gaps
* Efficiently deploy resources to maintain high service standards, sustainability, and growth for Mercy Community
* Collaborate with management, staff, and volunteers to deliver high‑quality services.
* Implement person‑centered care, ensuring compliance with clinical standards and accreditation requirements
* Provide leadership and oversight for client service delivery
* Build and maintain community relationships, advocating for service recipients and maximizing occupancy where possible
* Promptly resolve client and stakeholder complaints and incidents
About you
To be successful in this role, you will possess :
* Tertiary qualification in Nursing and / or Health Management
* Proven experience in leading high‑quality aged care services, driving process, systems, and behaviour change in a complex and dynamic environment
* Strong knowledge in specialist Dementia Care and Palliative Care
* Comprehensive knowledge of contemporary aged care, including funding systems, the Aged Care Act 1997 and Accreditation Standards
* Strong management skills in financial, human resources, risk, compliance, and quality
* Exceptional customer and stakeholder management skills
* Tertiary qualifications in business (highly advantageous)
* Membership of a recognised professional association, e.g. AHPRA (highly advantageous)
Why Mercy Community
Mercy Community a Catholic not‑for‑profit that provides a wide range of services supporting families and young people, people living with a disability and the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.
Benefits
* Increase your take home pay through the use of generous salary packaging – up to $18,550 per annum of your salary is available as a tax‑free component
* Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards
* Provide you and your immediate family free, professional and confidential counselling services including specialised First Nations counsellors
* Free annual influenza and / or other vaccination reimbursements
* Employee referral bonus incentive
* Cash out or purchase annual leave and to take advantage of extra leave entitlements
We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to a range of other career pathways and opportunities across Mercy.
Applications close Monday 19 January 2026. Please note we will be reviewing applications as received and may interview and appoint prior to closing date, so do not delay in applying.
For any queries, please We do not accept applications via email so please ensure you apply online.
Mercy Community Services is a Circle Back Initiative Employer and commit to respond to every applicant.
Apply Now
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