Branch Manager / Loss Adjuster – Northern NSW Location: Byron Bay. Salary: $110k + $15k car allowance + fuel card + bonus
MAYDAY are excited to be assisting a global insurance brand with the recruitment of a Branch Manager / Loss Adjuster to lead their Byron Bay office. This is a key role where you'll combine hands‐on claims work with branch leadership, client service, and business growth. If you're a strong ECA looking to expand your career, this role offers a fantastic pathway toward Loss Adjusting and branch management responsibilities.
What's in it for you?
* Join a well‐established, global and growing insurance brand.
* Lead and grow a local branch in a collaborative, supportive environment.
* Permanent role with career progression opportunities.
* Competitive salary plus car allowance, fuel card, and bonus.
* Continuous training to develop your technical and leadership skills.
Main Responsibilities:
* Oversee day-to-day operations of the Byron Bay branch, monitoring profitability and service standards.
* Provide both field and office based assessments of property claims.
* Manage a portfolio of large and complex property claims from assessment to settlement.
* Investigate damages, liaise with claimants, witnesses, lawyers, accountants, and other stakeholders.
* Set loss reserves, prepare detailed reports, and provide recommendations for litigation when required.
* Control claim costs while maintaining high service standards and meeting KPIs.
* Conduct business development by maintaining and growing client relationships.
* Support, mentor, and guide less experienced adjusters.
* Ensure compliance with insurance regulations and company policies.
About you:
* Experienced Loss Adjuster or ECA ready to step into a leadership role.
* Strong knowledge of insurance practices, terminology, and claims procedures.
* Excellent report writing, verbal, and stakeholder management skills.
* Client-focused, professional, and able to work independently.
* Experience in branch management or business development is a plus.
* Full driver's license and willingness to work across office and field as needed.
If you're ready to take your claims career to the next level and lead a branch in Byron Bay, we want to hear from you!
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