The Royal Melbourne Hospital is one of Australia's leading public healthcare providers.
Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.
First Nations Health Hub Concierge
The Royal Melbourne Hospital (RMH)
* Dynamic part-time, 6-month fixed term position
* Contribute to high-quality, person-centred, equitable care in a leading hospital
* Opportunities for growth and development in digital health
About RMH & The Team
The Royal Melbourne Hospital is one of Victoria's leading public hospitals, offering a wide range of high-quality services, including emergency, acute, and specialist care. Located in Parkville, RMH is known for its commitment to patient-centred care, medical research, and innovation.
We are seeking a passionate and patient-focused individual to join the Royal Melbourne Hospital (RMH) Electronic Medical Records (EMR) team as a First Nations Health Hub Concierge!
This exciting, part time role is fixed term for 6 months and will play a pivotal part in driving uptake and engagement with Health Hub (our digital patient portal) for our First Nations' patients and consumers. This role will work closely with the First Nations Health Unit to support and provide culturally safe care to our First Nations patients and consumers needing digital support.
Your new role
Health Hub gives patients, carers, and proxies online access to their hospital information. The First Nations Health Hub Concierge will:
* Act as a visible and welcoming Health Hub ambassador in patient-facing settings
* Provide hands-on support by helping patients sign up, download the Health Hub application, and use key features
* Act as a liaison between patients, staff, and technical teams to ensure Health Hub becomes a routine part of care
About You
* Demonstrate sound knowledge and understanding of First Nations culture, society, and kinship networks
* Experience in working with First Nations patients and consumers in a mainstream health, primary care or welfare sector
* Experience working in a support role within a healthcare setting
* Strong communication skills, with the ability to explain digital tools to users with varying levels of digital literacy
* Proficiency in information technology, and the ability and willingness to learn new systems quickly
Why Join RMH?
* Be part of a respected, values-led organisation making a meaningful impact - People First, Lead with Kindness and Excellence Together
* Work in a collaborative, supportive team and access professional development and career growth opportunities!
* Enjoy generous leave entitlements including 5 weeks annual leave, 17.5% leave loading and monthly ADOs for full time employees!
* We offer discounted health and fitness facility access with fitness passport!
* Earn up to $12,000 tax free earnings with Fitness Passport!
To view the full position description, click on the apply button!
Please note: we will be shortlisting candidates as soon as we receive applications and arranging interviews and this advert may close early as a result.
All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.
The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.
RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.
As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation. #J-18808-Ljbffr