About Bender UK: Bender UK is a leading provider of electrical safety solutions, specialising in monitoring systems for electrical installations and equipment. Our products ensure the highest levels of safety and reliability in various industries, including healthcare, rail, and industrial sectors.
Main Purpose
To manage and support the delivery of service contracts primarily with NHS and Private sector customers by creating quotations, handling contract renewals, uplifts and retention's, processing orders, compiling reports, and maintaining accurate Salesforce CRM records, while providing a high level of customer service and responding promptly to customer enquiries.
Key Responsibilities:
* Prepare and issue quotations for service contracts, renewals, uplifts and retentions
* Manage the full contract renewal cycle, ensuring timely follow up and accurate documentation
* Process customer orders and ensure all required information is correctly recorded
* Respond promptly and professionally to customer calls and enquiries, delivering a high standard of customer service
* Compile reports to support internal teams, customer communication and contract performance tracking
* Maintain accurate and up to date records within Salesforce, ensuring data quality and effective contract management
* Liaise with internal teams to support the smooth delivery of service activities and contract requirements
* Support contract retention by maintaining regular customer communication and identifying areas for improvement
* Assist with the preparation of customer documentation, proposals and follow up actions
* Promote a one team approach and contribute to cross functional collaboration across Bender UK
Key Attributes:
* Strong attention to detail and accuracy
* Confident with CRM systems and MS Office
* Prioritisation and work well with internal teams
* Excellent time management skills.
* Commercially savvy with strong prioritisation and planning skills.
* Ability to learn Bender UK engineering terminology.
* Good communication and administrative skills.
* Computer literacy with good attention to detail.
* Experience working in a busy sales department.
* Customer service experience, preferably in a business-to-business organisation.
* Sales and commercial experience is preferable.
* Chartered sales status (ISP etc.) is advantageous.
Dedication: Committed to achieving goals and delivering exceptional service.
Excellence: Striving for the highest standards in all aspects of work.
Trust: Ability to build and maintain long-term customer relationships.
Teamwork: Ability to work independently and as part of a team.
Salary and Benefits:
Salary: Up to £30,000
Bonus: Sales-driven incentive arrangement paid quarterly
Holiday Entitlement: 25 days + 8 bank holidays with a buy/sell leave scheme in place at the start of each holiday year
Pension: 6% employer contribution
Benefits: Access to various high-street discounts
Wellbeing: Single private medical cover and access to an employee assistance programme
Social: Regular opportunities to meet and interact with colleagues on a social basis
Development Opportunities: We provide opportunities for professional growth and development, and are committed to fostering a culture of innovation and excellence
Hybrid Working: Flexible hybrid working options available to support work-life balance