Technical Manager, Head of Group Claims (2600000U)
Full-time | Permanent. Primary Location: Level 6, 177 Pacific Hwy, North Sydney, 2060, AU-NSW-North Sydney. Posted 14-May-2026. Unposting 13-Jun-2026.
About the Company
At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We bring together some of Australia and New Zealand's most trusted life insurance brands, including Acenda Life, Resolution Life Australasia, and Asteron Life New Zealand. Backed by the global strength of Nippon Life, we are one of the largest life insurance businesses across Australia and New Zealand.
The Role
The Technical Manager supports the Head of Group Claims. The role strengthens technical rigour, duration management discipline, decision quality and performance consistency within the portfolio. It provides deep life insurance technical expertise across Group products, ensuring claims are assessed consistently and in alignment with regulatory, trustee and customer expectations. Acting as a trusted technical advisor, the manager drives operational uplift, improves customer and partner experience outcomes, and ensures claims practices evolve with product, regulatory and market dynamics.
About you
* 12+ years of life insurance claims experience across Retail and/or Group portfolios
* Deep technical expertise in policy interpretation, legal tests and complex claims
* Strong capability in duration management and claim strategy
* Experience supporting upward referral and high‐value decision governance
* Solid understanding of regulatory frameworks and trustee expectations
* Strong analytical skills and comfort working with performance and risk metrics
* Experience partnering with advisers, trustees or employer groups
* ANZIIF Life Insurance certification or medical/technical qualifications (desirable)
Why Join Us?
* Your work makes a real impact, supporting customers to live, save and retire with confidence.
* You'll help drive meaningful change in an inclusive, dynamic and adaptable organisation.
* You'll feel supported and included with flexible, collaborative and people‐centred culture.
* We help our people operate efficiently and focus on meaningful work that drives personal and organisational growth.
* Our incentive and recognition programs acknowledge and reward great work.
We celebrate the diversity of our customers and community, and we embed diversity, equity, inclusion, and belonging into how we do business. We encourage applications from people of all backgrounds, cultures, experiences, and identities.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
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