Retail and Distribution Support Representative
Posted 2 days ago. Be among the first 25 applicants.
Role Overview
A customer-centric contact centre role servicing a portfolio of approximately 15,000 retailers and distributors nationwide.
Schedule
Casual role: 7 days a week, hours 6:30 AM – 4:30 PM Monday–Friday and 6:30 AM – 11:30 AM weekends.
Remote working available for weekend and public-holiday shifts. ***** hours per week, with capacity to work over Christmas and New Year.
Responsibilities
Support retailers/distributors with amending or reviewing daily/weekly allocations.
Assist under-supplied retailers/distributors and follow up with internal stakeholders to resolve.
Process weekly returns provided by retailers and distributors nationally.
Review and discuss all credits and charges on weekly invoices.
Troubleshoot external self-service portals to ensure retailer and distributor autonomy.
Qualifications
Strong verbal and written communication skills.
Willingness to adapt and learn new concepts as they arise.
Ability to work independently and as part of a team.
Existing experience in customer service and/or sales environment.
Ability to work directly with internal stakeholders and vendors.
Benefits
Collaborative environment.
Opportunity to innovate and challenge the norm.
Variety of work, no two days the same.
Corporate Well-being Program.
Progression and development.
On-site gym and wellbeing centre.
Commitment to Diversity, Equity and Inclusion
We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole selves to work. If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know.
Application
Apply now or for more information on careers at News Corp Australia visit .
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