Our State Government client is seeking experienced Service Officers to join their busy contact centre team in Southport.
This role runs from 12 January **** to 12 June ****, with the possibility of extension.
The Role As a Service Officer, you will manage debt collection activities in a contact centre environment via phone and written correspondence.
You will balance empathy, resilience, and professionalism to deliver excellent customer experiences while achieving performance targets.
About You Proven customer service experience in a high-demand or challenging environment Strong communication skills with the ability to build rapport across diverse client groups Ability to interpret and apply legislation, follow procedures, and work within policy Skilled negotiator, with excellent organisational and problem-solving abilities Self motivated, driven to achieve personal and team goals High level of computer literacy with the ability to quickly learn new systems Previous high volume contact centre experience (highly regarded) What's on Offer Start 12 January **** Full time hours ******/week) on a rotating roster between 8am-6pm, Mon-Fri Supportive and inclusive work environment Full training, ongoing coaching, and development opportunities Southport location Hourly rate of $***** + Super How to Apply Click APPLY and include your resume and cover letter addressing: Why you are interested in this position How your skills and experience make you a suitable candidate Your response (300 words or less) to: "Can you share an example of a time when you resolved a difficult situation? Outline any factors you considered and explain the techniques you used." Please note: Appointment is subject to a satisfactory National Criminal History Check.
For more information, please contact Maria McErlain on or simply APPLY NOW.
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