* Community Service Worker — Recovery Program
Community Service Worker — Recovery ProgramAbout Catherine House
Catherine House has supported women out of homelessness since 1988. We provide crisis, recovery and longer-term accommodation, as well as outreach services and an integrated Women's Centre that supports mental health, wellbeing, education, and community connection.
Our vision is a society where all women are safe, supported, and empowered to reach their full potential.
Join our team and be part of something truly life-changing.
At Catherine House, every role is deeply connected to purpose and impact. You'll join a values-led team where support, inclusion, and hope are at the heart of everything we do.
* Make meaningful impact – walk alongside women as they rebuild their lives
* Supportive, purpose-led team – work in a collaborative, compassionate environment
* Wellbeing focus – access salary packaging and wellness benefits
* Career experience – develop advanced case management, trauma-informed and community housing skills
* Professional growth – participate in reflective supervision, team learning, and ongoing development
About the role
You will provide practical and emotional support to women living in our Recovery Program and Supported Accommodation Service. This role is ideal for someone who enjoys variety, teamwork and helping others build capacity and independence.
Key responsibilities:
* Deliver day-to-day client support, including crisis response, daily living assistance, and independent living skill development.
* Assist with administration tasks such as record keeping, referrals, and client documentation.
* Support meal preparation, housekeeping and general household tasks.
* Work collaboratively with case workers and program staff to deliver safe, person-centred care.
* Contribute to a respectful, safe and supportive environment for clients.
About you:
You will have:
* Experience supporting clients with mental health challenges, trauma, or disadvantage.
* Strong interpersonal skills with a compassionate, non-judgemental approach.
* Ability to manage incidents, de-escalation and crisis situations calmly.
* Knowledge of trauma-informed and recovery-oriented frameworks.
* Experience in meal preparation, housekeeping, and group capacity-building activities.
You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.
Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.
Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.
Why you will love working with us
At Catherine House, every role is deeply connected to purpose and impact. You'll join a values-led team where support, inclusion, and hope are at the heart of everything we do.
* Professional growth – participate in reflective supervision, team learning, and ongoing development
* Make meaningful impact – walk alongside women as they rebuild their lives
* Supportive, purpose-led team – work in a collaborative, compassionate environment
* Wellbeing focus – access salary packaging and wellness benefits
* Career experience – develop advanced case management, trauma-informed and community housing skills
Our values in action
Everything we do is guided by our shared values:
* Putting people first – we listen, respect, and respond to our communities.
* Working together – collaboration helps us achieve better outcomes.
* Doing the right thing – we act with integrity and accountability.
* Acting boldly – we innovate to address current housing challenges.
We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.
Belong at Catherine House
We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.
We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.
For further information, please contact our People & Culture team via
If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.
Disclaimer: To the best of Catherine House's knowledge, this information is valid at the time of publication.
Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance.
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