Our Client Located in Sydney, our client strives for a quality, professional service at all times. Customer service and care is their passion! Initially, this role will commence as a 3 month temporary opportunity. The client would like to then transition the role to permanent, full-time, pending performance. Position Description • Act as the first line contact for existing client enquiries. • Coordinate changes to the staff client schedule so that services are provided in an uninterrupted, consistent manner. • Complete administration duties related to client admission, transition, alterations and discharge according to organisational process and systems • Monitor that services are provided in line with client expectations, budgets and legislative guidelines. • Accurately and objectively document activities and client services to ensure the effective communication of client needs, preferences, activities and charges. • Manage team documentation and communication systems in line with legislation, industry guidelines and organisational processes. • Assist in the regular collation of client feedback that result in the ongoing development of services to clients. • Manage weekly reporting of client leave Profile As an ideal applicant you will have: • Previous experience in a similar admin role • Experience using Salesforce/or equivalent CRM is preferred • Strong networking and relationship management skills. • Proven ability to think and plan logically with excellent analytical and problem-solving skills. • Proven ability and strong desire to ensure clients are in receipt of exceptional service standards. • Ability to manage time effectively and meet established deadlines. • A clear, pleasant, professional and confident manner coupled with a genuine customer service focus. • An ability to thrive in a fast-paced customer service environment including the ability to manage multiple and competing priorities • Ideally, experience in the Disability, Youth services, Home Care services, and/or Community Services Sector • Compliance: Current Police Clearance Opportunity This role MUST commence immediately • Full-time hours, Monday to Friday 8am - 4:30pm (1/2 hr lunch) If you’re well suited to the opportunity, we’d love to hear from you. You can apply by clicking “apply now” or for a confidential discussion and further information, feel free to contact Beth Fennah at Bfennah@fourquarters.com.au