Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you!
About Diamond Energy, An Energy Bay Brand
Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry. Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia's largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.
B2B Team Leader Overview
Full‐time role for a proactive B2B Team Leader accountable for leading the day‐to‐day performance, capability and technical outcomes of the B2B operations team. This pivotal role ensures compliant, accurate, and timely execution of market transactions, metering and connection activities across MSATS, CRM and billing platforms, while driving continuous improvement, system optimisation and workforce sustainability to foster a high‐performance culture that supports organisational goals and customer outcomes.
As The B2B Team Leader, You Will
* B2B Operational Leadership & Compliance Duties: managing end‐to‐end operational activities across MSATS, CRM and billing systems, ensuring alignment with business objectives, risk management and service level agreements.
* Oversee complex issue resolution, including system defects, data discrepancies, market disputes and metering or connection exceptions, while facilitating technical and operational workshops to address process gaps and regulatory changes.
* Drive operational resilience by embedding robust prioritisation, quality assurance and decision‐making frameworks, strategically managing workforce and roster planning to ensure optimal coverage and seamless execution of B2B transactions.
* Regulatory Compliance Oversight & Reporting: oversee critical regulatory compliance processes within B2B operations, ensuring adherence to market rules and internal controls.
* Manage governance of CRM dashboards and exception reporting for high‐risk obligations, proactively identifying, escalating and mitigating risks.
* Deliver accurate, actionable compliance reporting to management, including trend analysis, risk insights and remediation plans.
* Performance Monitoring & Quality Control: own B2B operational performance by monitoring workflow queues, turnaround times, error trends and transaction success rates across CRM and MSATS.
* Develop and report on technical KPIs, compliance metrics and exception dashboards, providing actionable insights to management.
* Embed quality assurance and control frameworks to enhance accuracy, minimise rework and ensure compliance with market procedures and internal standards.
* Process Documentation & System Enhancements: perform ad‐hoc billing tasks to investigate, analyse and resolve specific issues or exceptions.
* Training & Technical Knowledge Transfer: design and deliver structured training programmes on B2B operations, MSATS transactions and technical requirements for metering and connections.
* Provide coaching to enhance technical capability, ensure consistent decision‐making and promote risk awareness within the team.
You will be successful in the role if you possess
* Sound analytical experience with strong ability to interpret B2B operational and regulatory requirements for accurate, compliant outcomes.
* Skilled in managing multiple priorities while ensuring quality, accuracy and SLA adherence.
* Excellent written and verbal communication; able to simplify complex information and influence stakeholders.
* A collaborative, people‐focused leadership style that fosters engagement, accountability and high performance.
* High attention to detail with strong follow‐through on tasks, commitments and escalation.
* Proficiency in MS CRM, MSATS and Microsoft applications for data analysis and process improvement.
* Dependable and professional, demonstrating consistency, reliability and regulatory compliance.
* Strong organisational skills with the ability to pivot with changes in the electricity market.
* Positive and enthusiastic, thriving for results and continuous improvement.
You'll Love Working Here Because
* We believe in responsibility and reward you for taking initiative.
* We're a successful, fast‐growing company with an entrepreneurial vibe.
* We love to promote internally and offer development opportunities.
* Comprehensive training and mentorship from experienced professionals.
* New office location with stunning panoramic views, close to Burnley train station.
* We have a great work culture – come and join our team!
By joining our team, you'll be contributing to supporting renewable energy. Your work as a B2B Team Leader will directly impact our ability to help our customers live greener and cleaner.
Diamond Energy prides itself on being a diverse and an equal employment opportunity employer.
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