Network Support Officer – 12-Month Contract | Government Project | $480/day incl Super Are you a hands-on network support specialist looking for a long-term contract within a high-impact government environment?
We are seeking a Network Support Officer to join a dynamic team responsible for maintaining and enhancing mission-critical communication infrastructure.
This 12-month contract offers the opportunity to work in a technically challenging environment supporting one of NSW's largest operational networks, including cutting-edge technologies like Cisco ACI, SD-WAN, and F5 load balancers.
What You'll Do * Provide Level 1 support for network-related issues across voice and data communications.
* Troubleshoot LAN/WAN connectivity and Wi-Fi issues (Cisco & Aruba).
* Manage and support Cisco VoIP systems (Call Manager, Contact Centre Express, Unity).
* Configure Cisco routers, switches, and assist with video conferencing solutions.
* Monitor network performance and implement preventative measures to minimize downtime.
* Assist with advanced networking infrastructure (Cisco ACI, SD-WAN, ISE, Catalyst Centre).
* Collaborate with vendors and internal teams to resolve incidents and maintain uptime.
* Participate in an on-call support roster and occasional travel to remote sites.
What We're Looking For * Experience in network support, including troubleshooting and device configuration.
* Hands-on knowledge of voice systems and audio/video conferencing technologies.
* Familiarity with Cisco-based infrastructure and monitoring tools.
* Proven ability to analyse performance and suggest improvements.
* Strong communication skills and a collaborative mindset.
* Willingness to participate in after-hours support and travel as required.
* CCNA or CCNP certification (preferred but not mandatory).
* Must have Australian Citizenship, Permanent Residency, or NZ Citizenship.
Role Details * Location: Parramatta, NSW * Contract: 12 months * Rate: $480/day including super * Hours: Full-time, 40 hours per week