Role Description
Job Summary:
Seeking a Community Transport Operations Officer to ensure efficient transport services operation.
Key Responsibilities:
* Deliver exceptional customer care and satisfaction through effective communication and service delivery.
* Develop schedules that optimize staff and fleet resources, meeting client care requirements.
* Manage daily tasks and general administration duties for smooth community transport operations.
* Ensure compliance with all operational activities by adhering to established standards.
* Proactively address scheduling conflicts, unexpected staff absences, and other issues to minimize disruptions to client care.
* Monitor and address feedback to enhance the scheduling experience, ensuring high client satisfaction and staff morale.
* Maintain accurate records of scheduling activities and client interactions for auditing and compliance purposes.