Key Account Support Specialist
We are seeking a skilled and experienced Key Account Support Specialist to join our team. As a key member of our support team, you will play a crucial role in ensuring the success of our clients by providing exceptional support and guidance.
Responsibilities include:
1. Leading and mentoring project teams to ensure successful project outcomes;
2. Overseeing program management processes across all project phases;
3. Providing analysis and judgment to routine and non-routine information;
4. Developing reporting tools for business management;
5. Managing the lifecycle of key information solutions;
6. Providing thought leadership and industry expertise to drive profitable growth;
7. Building and maintaining enduring customer relationships;
8. Collaborating with sales teams to identify new service opportunities;
9. Advising support operations on account-specific procedures;
10. Analyzing monthly service reports and handling escalations;
11. Identifying operational improvements using Six Sigma methodologies;
12. Reviewing help desk quality and coordinating training or process changes as needed;
13. Attending vendor and customer meetings as required;
14. Supervising support resources for complex or international accounts;
15. Maintaining knowledge and skills through ongoing training.
About This Role
This is an exciting opportunity to work with a leading organization and contribute to the success of our clients. If you have excellent communication skills, a strong analytical mindset, and experience in program management, we encourage you to apply.
As a Key Account Support Specialist, you will have the opportunity to develop your skills and expertise while working with a talented team.