Service Delivery Manager - Finance and Operations
Join to apply for the Service Delivery Manager - Finance and Operations role at Fusion5
Service Delivery Manager - Finance and Operations
3 days ago Be among the first 25 applicants
Join to apply for the Service Delivery Manager - Finance and Operations role at Fusion5
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Fusion5
* Drive outcomes, build trust, and grow your career with Fusion5
* Own client relationships and lead service delivery success
* Join a leading Transformation Partner
At Fusion5, we empower organisations to go beyond - delivering connected solutions across business applications, AI, cloud, and security. We're seeking a proactive and commercially savvy Service Delivery Manager - Finance & Operations to join our Customer Success team located in Melbourne, Sydney or Brisbane.
You'll play a pivotal role in managing service delivery across a portfolio of clients—coordinating BAU support, overseeing projects and work orders, and ensuring our service agreements deliver value. As the key contact post-implementation, you'll become a trusted advisor, driving continuous improvement and lasting client relationships.
What You'll Be Doing
* Lead daily service delivery for assigned clients, ensuring smooth operations and satisfaction
* Manage work orders, project coordination, and PartnerPlus contracts
* Facilitate regular client meetings and maintain effective communication strategies
* Oversee incident management, SLA compliance, and reporting activities
* Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes
* Identify opportunities for upsells, renewals, and service enhancements
* Support business development and promote Fusion5's Connect programme
What You Bring
You're a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced, client-facing environments. You're known for your ability to manage complexity with calm precision while building trust and driving value.
* Demonstrated experience in managing professional services delivery across multiple clients
* Strong grasp of SLAs, KPIs, and service metrics in a commercial setting
* Skilled in stakeholder engagement, issue resolution, and continuous improvement
* Tertiary qualification in Business, Technology, or a related field
* Certifications in ITIL, PMP, or Agile (preferred)
* Familiarity with PSA tools or project systems (e.g. Jira, Mavenlink, MS Project)
Why Join Fusion5?
Our people are at the heart of everything we do. We invest in your growth, wellbeing, and success through a comprehensive offering that supports your career and life:
* Individual Performance and Development Plans
* Professional Self-Care
* Diversity and Inclusion
* Social Connection and Recognition
* Environment and Community
Ready to deliver impact? Join Fusion5 and be part of a team that's transforming businesses through service excellence, innovation, and strong client partnerships.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Customer Service, and Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Fusion5 by 2x
Sign in to set job alerts for "Service Project Manager" roles.
Brisbane, Queensland, Australia 4 days ago
Software as a Service(SaaS) Project Manager / Customer Success Manager
Brisbane City, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 1 week ago
St Lucia, Queensland, Australia 3 days ago
Beenleigh, Queensland, Australia 2 weeks ago
Asia Pacific Leader - Tailings and Mine Waste Engineering
Brisbane, Queensland, Australia 2 days ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 5 days ago
Brisbane, Queensland, Australia 4 days ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 3 days ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia A$140,000.00-A$170,000.00 4 days ago
Brisbane, Queensland, Australia A$160,000.00-A$200,000.00 3 weeks ago
Agile Delivery Manager / Project Manager
Brisbane, Queensland, Australia 1 month ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 6 days ago
Brisbane, Queensland, Australia 1 month ago
Technical Project Manager - Enterprise Team
Brisbane, Queensland, Australia 1 month ago
Brisbane City, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 3 weeks ago
Fortitude Valley, Queensland, Australia 1 month ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 1 week ago
Brisbane City, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 7 hours ago
Brisbane City, Queensland, Australia 3 weeks ago
Enterprise Technical Project Manager - Client Intergrations
Brisbane, Queensland, Australia 1 month ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 3 weeks ago
Project Managers and Senior Project Managers - ALICE SPRINGS
Fortitude Valley, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 3 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr