Customer Service Specialist Role
We are seeking a skilled Customer Service Specialist to join our team, focusing on delivering exceptional customer experiences.
About The Role
* Manage incoming and outgoing communications, ensuring quality and adherence to service level agreements (SLAs) and company standards.
* Provide top-notch customer support, creating positive outcomes and meeting customer needs effectively.
* Promote revenue growth through efficient processes and techniques.
* Spearhead new business initiatives, guaranteeing seamless customer journeys.
* Drive process improvements to enhance efficiency and customer satisfaction.
About You
* You have experience working in fast-paced, customer-centric environments, ideally within complex organizations.
* You are comfortable working in structured, KPI-driven, phone-based settings.
* You possess strong analytical skills to interpret complex information and make informed decisions.
* You excel at building relationships with customers and stakeholders.
* You are highly organized, detail-oriented, and proficient in multitasking.
* You are familiar with systems, software, and communication tools.
Additional Details
* This role requires flexibility with rotating shifts from Monday to Friday, 7:30 am to 6:00 pm, with potential Saturday work.
Benefits
* We foster an inclusive culture that promotes diversity and belonging.
* We offer flexible work options and support for work-life balance.
* We provide career development opportunities, mentoring, and global mobility.
* We offer discounts on products and wellness initiatives.
Our Culture
We value diversity and inclusion, creating an environment where everyone can thrive and contribute their unique perspectives.
Support & Adjustments
If you require support or adjustments to participate in our recruitment process, please reach out to us.