We strive to deliver exceptional care and support services that enhance the lives of our ageing clients. Our mission is to empower them to maintain their independence and well-being in their own homes for as long as possible.
About the Role
This dynamic position requires a highly organized and adaptable individual who can thrive in a fast-paced office environment. You will be responsible for building strong relationships with clients and caregivers across our region, focusing on delivering high-quality services that meet their unique needs.
Your key responsibilities will include:
* Fielding incoming phone calls and coordinating tasks accordingly.
* Reviewing and updating client activity calendars, ensuring seamless delivery of services.
* Coordinating caregiver schedules using our matching principles and skills-based RMS system.
* Providing administrative support and maintaining accurate information in our platforms.
* Offering ongoing guidance and support to caregivers through various communication channels.
* Ensuring continuity of service during public holidays and after-hours periods.
You will work within a corporate office setting that offers a comprehensive onboarding program and opportunities for professional development.
We believe in fostering an inclusive team culture that values collaboration, continuous improvement, and employee growth.