Overview
Ayan Infotech are looking for an ITSM Consultant for an initial 3 months contract job prospect in Melbourne.
All applicants must have full unrestricted work rights in Australia.
Details
Title: ITSM Consultant
Location: Melbourne
Type: Contract (3 months + extension)
Required Skills and Experience
Excellent verbal and written communication skills
An active / empathic listener
Excellent organisational skills with the ability to multi-task
Ability to manage own time effectively and to be prompt and punctual
Experience of working effectively within a team and collaborating with others to achieve a goal
Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
Drive, self-motivation and ability to work under own initiative
Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services
Sound knowledge and experience of supporting range of IT applications, platforms and technologies
Ability to clearly and accurately communicate processes and procedures verbally and in writing
Ability to produce management information reports from ITSM systems
Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources
Experience of developing professional and effective working relationships with customers and key stakeholders
Experience of delivering a high level of customer service
The necessary skills and attributes to integrate successfully into a busy team
Desirable selection criteria
Delivery of IT support services within higher education institutions
ITIL Foundation or higher
Experience of coaching and/or mentoring staff
Experience of managing the work of others
Knowledge and experience of best practice in customer service and/or IT service management
Contact
Contact: 02 9412 4178 for more details.
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