IT Operations Team LeaderSydney | Hybrid | Permanent | Lead Infrastructure, Cloud & OperationsAre you an experienced infrastructure leader ready to step into a pivotal role across systems, cloud, networks, and operational excellence? We're looking for an IT Operations Team Leader to guide a high‐performing technical team and ensure the availability, performance, and resilience of a complex enterprise environment.If you enjoy a mix of hands‐on technical oversight, team leadership, cloud platform management, and continuous service improvement, this role offers the opportunity to make a real impact.About the RoleAs the IT Operations Team Leader, you'll be responsible for leading a multidisciplinary team covering infrastructure, cloud engineering, database administration, networks, and operations support. You'll ensure systems run efficiently, securely, and reliably while driving improvements in processes, documentation, and service delivery.This is a key leadership position working closely with senior IT stakeholders, business leaders, and external partners.What You'll Be DoingInfrastructure, Systems & CloudLead and mentor the IT Infrastructure team across systems, cloud, networks, and supportManage and optimise cloud platforms including Azure, Genesys Cloud, Atlassian CloudOversee maintenance, upgrades, performance management, and health of infrastructureEnsure high availability, disaster recovery, and compliance with BCP policiesOperations & Service DeliveryAct as an escalation point for complex technical issuesMaintain documentation, procedures, and technical standardsCoordinate the implementation of changes, improvements, and new solutionsEnsure timely and accurate reporting of infrastructure health, automation scripts, and service delivery metricsSecurity, Governance & Vendor ManagementSupport implementation of secure configurations and IT security policiesWork closely with IT Security and Architecture teams on controls, standards, and auditsManage vendor relationships to ensure effective delivery of third‐party servicesProjects & Continuous ImprovementLead and contribute to IS projects across infrastructure and service operationsIdentify opportunities to streamline processes and introduce efficienciesSupport budgeting, forecasting, and operational planningWhat We're Looking ForEssential Experience2–5 years as an IT Specialist in a medium‐sized IT environment1–2 years' experience leading a small–medium technical teamStrong technical capability across Microsoft enterprise stack: AD, Exchange, SQL, Hyper‐V, SharePointExperience with Azure Cloud ServicesDesirableMicrosoft/Cisco certifications (MCSA/MCSE)ITIL certificationProject management experienceExperience in health, membership, or similar industriesYou're someone who:Thrives in a leadership roleCommunicates clearly and builds strong relationshipsIs proactive, organised, and committed to continuous improvementEnjoys solving complex technical challenges and driving operational excellenceWhy Join?Lead a high‐performing, collaborative infrastructure teamInfluence cloud, systems, and operational strategyWork with modern platforms and ongoing investment in technology upliftBe part of an organisation genuinely focused on service, reliability, and resilienceApply NowIf you're ready to take the next step in your operations leadership career, we'd love to hear from you. Apply today or reach out directly with your updated CV for a confidential chat.