About Tiffany
Since 1837, Tiffany & Co. has defined style and celebrated the world’s great love stories. Our products and people uphold the highest standards of quality, making Tiffany & Co. one of the world’s most recognizable luxury brands with nearly 300 stores worldwide.
About The Role
We have an exciting opportunity for a skilled and experienced sales management professional to join our team as a Team Manager at our Perth store.
Reporting to the Store Manager, you will be responsible for ensuring the store exceeds sales and profitability targets while providing outstanding customer service. You will lead, develop, and support staff to meet or exceed sales goals, focusing on client development and delivering exceptional service. Your responsibilities include:
* Building relationships with internal and external clients
* Nurturing and developing our client portfolio through meaningful outreach
* Supporting the Store Manager in organizing and hosting client events
* Creating an exceptional experience for clients by going above and beyond
* Becoming an expert on product knowledge and sales training modules
* Supervising, developing, and training staff and supervisors
* Assisting with recruitment and onboarding of new staff
* Handling key-holder responsibilities, such as opening and closing the store
The ideal candidate will have:
* At least three years of supervisory or management experience
* Sound sales experience in retail or relevant customer service fields (e.g., hospitality, events, banking)
* Experience in sales generation and managing sales results
* Experience working towards targets and KPIs
* Event organization experience is a plus
* The ability to inspire trust, integrity, fairness, and professionalism with clients and staff
* Proven ability to work effectively in a fast-paced, changing environment
* Flexibility to work in various roles based on business needs, including sales floor and operations
* Willingness to work non-traditional hours, including evenings, weekends, and holidays
Why Tiffany?
* Generous salary, bonus, incentives, employee discounts, and milestone gifts
* A high-performing, caring, fun, and dynamic team
* A culture focused on wellbeing, innovation, and growth
* Endless career opportunities within the largest luxury group, LVMH
* Continuous training and personal development opportunities
* Mentoring from a highly experienced management team
This is just the beginning of your journey with Tiffany.
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