DIDO Hotel Receptionist/Administrator job on a 12 on 9 day off roster in Woomera, far north South Australia
Hays Recruitment is currently looking for a front-of-house hotel receptionist/administrator to join our client's team at the historic town of Woomera in far north South Australia to work at the ELDO Hotel. The Receptionist provides great service to customers from arranging their stays to being their first face to face point of contact on arrival and throughout the duration of their stay.
Due to the location of the role (500km north of Adelaide) this position is a drive in drive out (DIDO) role which will see you working a 12 day on 9 day off roster. The hours of work while on swing will see you working long days starting at 8.00am though to 8.00pm.
The successful candidates will also receive free accommodation in Woomera as our client has a number of local properties so you would be sharing a 3 bedroom house with one or two other people. Also included in this role are all of your meals which are provided while you are away on your 12 days swing.
As these roles are remote we are requiring candidates to have a drivers licence and reliable vehicle but we are happy to look at candidates wherever they are based in South Australia.
Your primary responsibilities in this role will see you working in a large team delivering high quality hotel services with your duties covering the following areas:
* Answer Phones - Take all incoming calls at the hotel, administer phone reservations, confirm previously made reservations, provide advice to potential guests and answer any questions customers have about the accommodation. - Provide after-hours support by monitoring the on-call telephone.
* Reservation Management - Apply Reservation Management System in a timely and accurate manner to ensure accuracy of all reservations.
* Check-in Guests - Greet incoming guests and welcome them to the hotel. - Confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys.
* Handle Guest Inquiries and Complaints - Process a range of service requests from providing additional linens to handling complaints about noise or room temperature, ensure timely response to guests - Contact necessary personnel, such as managers or maintenance personnel to handle specific requests or complaints.
* Process Payments - When a guest's stay is over, administer the check-out process, issue payments such as additional room charges, process debit or credit cards and/or handle accounts to pay for room fees.
* Communication with Hotel Services - Communicate with Cleaning Services and verify availability of rooms prior to guests arriving in their room. - Communicate with Hotel Maintenance personnel to ensure functionality of all services provided within rooms. - Liaise with external maintenance providers to enable maintenance to occur.
Candidates that have prior experience with Hotel style reservation and booking systems will be highly regarded
This role is offered on an ongoing basis and to be successful in this role we are looking for candidates with experience in hotel/motel reception or administration coupled with excellent customer service and problem solving skills. This role will see you working with a close knit professional workforce with a major focus on working as a team and helping other people whenever you can.
Before the role can commence candidates would be required to pass a pre-employment medical including drug and alcohol test and provide a national police check that is no more than 4 weeks old, candidates that have a working with children check will also be highly regarded.
Due to the nature of this role candidates must be Australian Citizenship as this is required to work on Australian Defence sites.
If this role sounds like what you are looking for you can apply online or for more information on these roles and to discuss your next opportunity please call Chris Benson on 08 8212 5242 or send your updated resume to chris.benson@hays.com.au