Job Summary
This role oversees the smooth operation of our store, ensuring efficient management of shop operations, repairs, and inventory. The ideal candidate will have a proven track record in retail or team leadership with strong communication and customer service skills.
Responsibilities
* Operational Management: Manage shop operations, repairs, and inventory effectively.
* Team Leadership: Lead technicians and sales staff to ensure seamless day-to-day operations.
* Training and Performance: Train new team members and conduct regular performance reviews to maintain high standards.
* Customer Service: Assist customers with repairs and quotes, providing excellent service and building strong relationships.
* Sales and Upselling: Upsell accessories and protection plans to increase revenue and enhance customer satisfaction.
* Financial Management: Manage payments, expenses, and daily reporting accurately and efficiently.
* Quality and Safety: Ensure repair quality and maintain a safe working environment for all staff.
Requirements
* Experience: Minimum 1-2 years experience in retail or team leadership.
* Communication and Customer Service: Strong communication and customer service skills are essential for success in this role.
* Management and Finance: Ability to manage staff, workflow, and finances effectively.
* Hands-on Experience: Minimum 1-2 years hands-on mobile/laptop repairs experience required.
* Mindset: Organised, proactive, and growth-focused mindset is crucial for this position.
Benefits
* Professional Growth: Opportunity to grow professionally in a dynamic and supportive environment.
* Competitive Pay: Competitive pay package with opportunities for career advancement.
* Supportive Team: Collaborative and supportive team environment.