Claims Officer Opportunity
We are seeking a dedicated and empathetic Claims Officer to join our Self-Insurance team in Darwin. As part of our recent expansion in the NT workers compensation market, this role offers a unique opportunity to bring your existing expertise or transferable skills to a truly rewarding position.
In this role, you will deliver a proactive, organised claims management service to our key client and support the return to work process for injured workers. You will be supported by our specialist communities of practice for Return to Work, Injury Management and Mental Health.
You will:
* Act as the first point of contact for injured workers, employers, medical practitioners, etc for all matters regarding a workplace injury claim;
* Drive the return to work process through proactive claims management services, including determining claims and injury management entitlements, scheduling appointments, undertaking regular contacts and reviews, and processing of benefits/payments, in accordance with the relevant legislation;
* Identify, and make measures to identify and strategise potential barriers;
* Collaborate with internal stakeholders, including Eligibility Officers, Return to Work Specialists, Injury Management Consultants and Mental Health Consultants;
* Provide education to stakeholders regarding return to work processes and legislative obligations;
* Participate in regular claims reviews with key stakeholders;
* Request and obtain information to assist with the ongoing management of claims;
* Undertake compliance-related tasks such as accurate data entry and attaching documentation to the claims management system.
About You
To be considered for this opportunity, you must have a passion for helping people, with experience in administration or customer service. A background in workers compensation, claims or other related disciplines would be highly regarded. You should possess highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders.
You will also need to be proactive and strategic, with exceptional time management and organisational skills, excellent attention to detail, empathetic and enthusiastic, with a strong sense of team and collaboration, and a resilient attitude. To be eligible for this role, you must have the right to live and work in Australia when applying.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. We value inclusion and diversity and are committed to creating an environment where everyone feels valued, respected and empowered to contribute their best work.