At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. Recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68, we are on a mission to redefine the customer experience. We are seeking a passionate Service Desk Analyst to join our growing team.
The IT Service Desk Analyst - Identity will provide technical support to our clients, ensuring the timely and secure management of user identities and access across Active Directory (AD), Entra ID (formerly Azure AD), and Microsoft 365 environments.
What You'll Do:
1. Create, modify, and disable user accounts in Active Directory and Entra ID
2. Manage group memberships and permissions based on role-based access controls
3. Process onboarding/offboarding tasks and related checklists
4. Perform information changes such as name, department, or manager updates
5. Troubleshoot and resolve issues related to mail flow, distribution groups, shared mailboxes, and calendar sharing
6. Implement mailbox permissions, forwarding, and aliases
7. Support Exchange Online configurations and identity synchronization
8. Manage licensing and provisioning through Microsoft 365 Admin Center and PowerShell
9. Assist with Multi-Factor Authentication (MFA) configurations and self-service reset tools
10. Monitor access policies, conditional access, and compliance rules
11. Escalate security risks or anomalies related to identity or email
12. Deliver excellent customer service via ticketing system, phone, and email
13. Document processes, resolutions, and client-specific procedures
14. Participate in internal knowledge-sharing and process improvement discussions
What You'll Bring:
1. Solid experience in a service desk or identity administration role
2. Hands-on experience with:
3. Active Directory (users, groups, OU structures)
4. Entra ID / Azure AD
5. Microsoft 365 Admin Portal
6. Exchange Online and basic mail flow troubleshooting
7. Experience with PowerShell scripting for user and mailbox administration (Desirable)
8. Strong understanding of identity lifecycle management
9. Ability to follow documented procedures and adhere to security standards
10. Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders
11. Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines
12. Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly
13. Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment
Why You'll Love Working Here:
Our company is more than just a workplace; it's a hub of inspiration and creativity where employees love to work! Here's why:
* Extensive training and development opportunities for continual growth
* Extensive discounts and benefits to maximise your money
* A choice of your IT equipment to maximise success and access to cost-price tech for personal needs
* Fun team events to celebrate achievements and connect outside work as part of our engaging culture
CT celebrates diversity and values every voice as we work towards creating the world we want. Apply today and join a team that values innovation, inclusivity, and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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