Senior Business Systems Analyst
Campbelltown, Sydney NSW or Brisbane QLD
Lead Real Transformation in an Asset-Intensive Environment
We are partnering with a national business operating in the utilities and infrastructure services sector, supporting cities, councils and private organisations to manage and maintain critical network assets. The focus is underpinned by excellence in customer service, innovation and safety and they are investing heavily in how the systems, data and workflows support that mission.
We're seeking a Senior Business Systems Analyst to play a pivotal role in the operational and digital transformation journey.
This is not a maintenance role. This is a transformation role.
If you've worked in Telco, Civil, Construction, Energy, Utilities or Manufacturing, you'll understand complex field operations, asset-heavy environments, multiple systems that don't always talk to each other and the value created when they finally do.
The Opportunity
Reporting to the General Manager, you will take ownership of reviewing, integrating and optimising core business systems (primarily Kynection), ensuring they drive measurable performance across Operations, Finance, HR and Reporting.
You'll work closely with frontline field teams, supervisors and senior leaders to redesign workflows, eliminate duplication, improve data integrity and unlock meaningful business insights.
You will:
Systems Strategy & Optimisation
* Lead the integration and optimisation of core business systems
* Analyse and redesign workflows across operational, financial and people functions
* Reduce data duplication and improve accuracy, consistency and ease of use
* Develop business intelligence frameworks and build hands on Power BI dashboards
* Present clear recommendations, business cases and improvement options
System Design & Performance
* Build, test and implement automation and workflow improvements
* Monitor system performance and troubleshoot complex integration and data issues
* Design system solutions that reflect real operational requirements
* Play a key role in the organisation's operational and digital transformation
Change & Stakeholder Leadership
* Support change management by driving system adoption and engagement
* Oversee the rollout of approved changes to ensure smooth implementation
* Engage directly with frontline teams to understand real-world system usage
* Ensure measurable business outcomes are achieved
What We're Looking For
You're a systems-focused professional with strong technical capability and the confidence to own complex workflows and reporting requirements.
You will bring:
* Experience integrating or improving business systems (Kynection, simPRO, MYOB, Upvise, Pronto or similar)
* Strong process mapping capability (AS IS / TO BE design)
* Hands-on Power BI experience - data modelling, system connections and dashboard development
* Experience delivering automation, reporting improvements or workflow simplification
* Strong communication skills with the ability to engage senior leaders and field teams
* Excellent problem-solving ability and a high-delivery mindset
* Willingness to travel between NSW and QLD for discovery and implementation work
Experience within Telco, Civil, Construction, Energy, Utilities or Manufacturing environments will be highly regarded.
Why This Role?
* Be part of a genuine transformation program with visible operational impact
* Work in a business where system improvements directly improve field and customer outcomes
* Join a values-driven organisation built on teamwork, service, safety and respect
* Influence how a growing national business scales its systems and performance
If you're ready to drive meaningful systems transformation in a hands-on, operational environment, please apply and we will be intocuh for a chat.