ER/IR SME & escalation point for strategic & operational advice Manage workplace relations practices for candidates and associates Provide timely ER/IR support and guidance to stakeholders Key Responsibilities • Lead the IR/ER function in providing expert/specialist advice and support on IR/ER matters to enable best practice and compliance, particularly in areas of industrial relations and employment law • Set and drive the workplace relations strategy in partnership with the business • Review and appraise the results of the workplace relations activities and ensure compliance • Counsel senior executives and management on upcoming and current workplace relations matters • Maintain appropriate communication between various teams and functions including supporting sales and attending client meetings • Manage and advise on: o Disciplinary matters o Performance management o Workplace complaints/grievances o Attendance and Absenteeism o Rates, conditions and award interpretation o Bullying and harassment o Investigations o Claims with the Fair Work Commission and Employment Relations Authority • Represent the Group at the Fair Work Commission, Australian Human Rights Commission, NZ Employment Relations Authority and any other relevant body or industry association • Assist with the development of templates, policies and guidance to ensure compliance with applicable legal and regulatory requirements • Management and reporting of group labour hire licencing and portable long service leave requirements • Training the business on ER/IR topics and identify opportunities with process improvements • Ensure appropriate escalation of issues and matters requiring approval Skills and Experience • Relevant service industry experience including suitable experience in advising on industrial and employment relations issues • Tertiary Qualification in Bachelor of Business, Human Resources, Legal or related field, or recent relevant industry experience • Ability to work in a fast paced, pressured environment and solution orientated • Sound written and oral skills with the ability to present and profile information to clients and internal stakeholders • Demonstrated experience in a mix of blue collar and white collar industries and interactions with unions and the RCSA • Expert knowledge and experience of contemporary HR practice, employment law and industrial instruments in Australia and New Zealand