An prospect for anexperienced Online Gaming Operations Manager to lead and optimise an innovative digital gaming platform.
You will oversee all operational policies, player activity, compliance, and payment processes, ensuring a safe, fair, and seamless experience for our users.
What you will do?
- Plan & Manage Operations: Oversee all gaming activities, including compliance, KYC, deposits, withdrawals, and betting activity.
- Payments & Risk: Process withdrawals efficiently while monitoring for fraud and ensuring risk controls.
- Fraud Prevention: Detect and act on financial or betting-related fraudulent activity.
- PSP & Crypto Management: Manage payment providers and crypto wallets; optimize acceptance rates and transaction flows.
- Process Development: Create and maintain operational policies; ensure compliance with licensing regulations.
- Analytics & Reporting: Monitor key metrics and variances; provide daily performance insights.
- Customer Escalations: Handle complex account issues, enforce platform rules, and manage account suspensions.
- Credit & Promotions: Monitor bonus usage and promotional credits to manage liability and revenue.
- Game Provider Coordination: Manage game promotions and performance, including RTP and engagement metrics.
What We’re Looking For?
- Proven experience in online gaming operations - MUST!
- Experience in sports betting or sweepstakes operations (preferred)
- Strong knowledge of digital gaming platforms, analytics tools, and tracking systems
- Familiarity with gaming licensing regulations (e.g., Curacao, Anjouan)
- Excellent analytical skills for monitoring activity, managing risk, and preventing fraud
- Ability to work independently and collaboratively in a fast-paced environment
Why you will love this role?
- Work at the forefront of online gaming, developing and implementing key technologies that create real value for our customers.
- Be part of a team committed to making an innovative impact in the gaming industry.
- Flexible work setup- Fully remote
For more information, contact Karen at The Onset, Email Call or apply online.
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