About the Opportunity
As Flight Centre Travel Group's (FCTG) Senior Data & Insights Analyst you will drive how data is leveraged in solving business problems within the dynamic leisure travel industry. You will consult with stakeholders in problem‐definition, set success metrics, and shape the way forward through data insights, analytics and effective communication with your audience.
You will use your deep practical understanding of data, workflows, methods and tooling to autonomously drive analysis and reporting within your scope, adapting your tooling and approach based on business and user needs. This involves reporting, visualization and taking ownership of workflows and structures to make solutions scalable, reproducible and long‐term focused. You will also collaborate with peers in data engineering, insights, analytics & data science and AI, supporting initiatives for data quality and stability, and thinking of scalable solutions.
This full‐time Brisbane‐based role is a 12‐month contract covering parental leave.
What you will do
* Extract data from multiple sources and combine them into datasets for model building or analytics.
* Conduct exploratory data profiling, product crosstabs, summary descriptive statistics, and other analytical techniques.
* Choose analytically valid approaches that balance effort and impact, favoring iterative delivery.
* Demonstrate business domain understanding and recommend model changes and evolving information needs.
* Become knowledgeable in visualization tools (Power BI) and create complex calculations using advanced features.
* Clearly and confidently articulate decision‐making rationale, solutions, methodologies and frameworks to both technical and non‐technical partners.
* Leverage data to shape product squad strategy, providing support or leadership as needed.
* Play a critical role in addressing opaque, unstructured problems and develop core analytic frameworks that shape company thinking.
* Own projects that span disparate groups with varying technical fluency from end to end.
* Build out data availability and business intelligence solutions for your team.
* Regularly present high‐level narrative‐driven analyses to all levels of management across the organization.
* Build a data‐driven culture, working with PMs on KPIs, partnering with engineers on data models, and ensuring decisions use the most powerful data available.
* Mentor data team members in articulating ideas, managing resources and driving issue resolution.
* Perform exploratory analyses and research on large data sets to uncover and advocate for opportunities that improve customer experience and key growth KPIs.
* Communicate findings and recommendations to stakeholders and leadership, using insights to advocate for customers.
* Partner closely with stakeholders across various teams to align priorities and resources.
What you will need
* 5+ years of experience in product and customer analytics.
* 3+ years of full‐time experience in quantitative analysis roles.
* Experience with relational databases and big data; writing performant queries in SQL against multi‐terabyte and billion‐row datasets in Azure Data Lake, EDW, AWS or Hadoop environments.
* Experience with modern web analytics tools (Adobe Analytics, Google Analytics, Mixpanel, etc.).
* Experience with modern visualization tools (Power BI, Tableau, Looker, Qlik).
* Solid experience hiring, building, mentoring and leading a team.
* Experience in a relevant area – travel, e‐commerce or technology is a strong plus.
* Excellent oral and written communication skills to convey complex issues and influence others.
* Strong interpersonal skills and ability to gain the respect of senior management and external executives and partners.
* Excellent quantitative, analytical and critical thinking skills.
* Ability to work and excel in a fast‐paced and fluid environment.
* Bachelor's or Master's in Mathematics, Data Science, Analytics or a related numerate, finance or business degree.
Equal Opportunity
FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander people, people from racial, ethnic, or ethno‐religious minorities, and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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