Leadership Role: IT Service and Support Director
This is a leadership position that oversees the delivery of exceptional customer service, leveraging data analysis for ongoing improvement.
Responsibilities:
* Develop strategic plans to drive continuous improvement in IT services.
* Led frontline teams delivering technical support to clients.
* Maintain positive relationships with key stakeholders across various departments.
* Analyze performance metrics, creating actionable dashboards and KPIs for enhancements purposes.">