Job Details:
Location
Parramatta
Salary
Up to AU$37.36 per hour
Job Type
Full Time
Ref
BBBH99571_1678755421
Contact
Uvez Ahmed
Posted
about 1 hour ago
Talent International is currently recruiting for a APS3 Participant Support Officer to work for one of our Federal Government clients based in Newcastle/Charlestown/Gosford/Wagga Wagga/ Chatswood. The position is 12-month contract role with the possibility of extension and are paying $37.36 per day + Super.*
7.6 hours per day and 38 hours per week.
Position Requirements:
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
Responsibilities may include but are not limited to:
Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and client's online support.
Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
Undertaking research and investigation activities and preparing associated reports and correspondence.
Undertaking a range of data entry activities and ensuring follow up is completed.
Receiving and recording complaints and other feedback in the client's Business systems.