Overview
Reporting to the Operations Support Admin Supervisor, the Administrator – Service Operations will play a vital role supporting our Perth Branch.
This position encompasses a diverse range of administrative responsibilities and customer-facing activities, ensuring smooth day-to-day operations and excellent service delivery.
Employment Options
Roster:
Full-time: Monday to Friday, 8.5 hours per day (inclusive of paid meal breaks)
2 days on / 5 days off
3 days on / 4 days off
Location: Perth Precinct
What you'll do
Assist with reception duties, including greeting visitors and managing phone calls
Perform general administrative tasks to support branch operations
Ensure external items are encoded onto work orders, priced correctly
Ensure quality assurance and participate in continuous improvement initiatives
Adhere to WesTrac policies and procedures in all administrative activities
Provide customer-facing support as needed
Skills and Experience
Previous experience in a Customer Service or similar role
SAP experience is considered highly desirable
Excellent customer service skills with the ability to build and maintain successful working relationships
Attention to detail and accuracy
Professional level of computer literacy and data entry skills
Adaptability including the ability to perform efficiently in a diverse environment
Our Benefits (inclusive of but not limited to)
Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
Employee Referral Program – Opportunity to receive a referral bonus up to $5,000 for applicable roles.
Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves.
We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds.
WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Reference Number: ****
This position may be filled prior to the advertised closing date should a suitable candidate be identified.
At WesTrac, our primary focus is our people.
As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.
WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly supports the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce.
We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 – who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.
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