About the team:
Our Tiffany Service Center is a dynamic team of best-in-class jewelers and polishers responsible for aftercare, personalization, and adding tailored Tiffany Touches to our jewelry, such as engravings, shortening, or lengthening of precious pieces.
About the role:
We have a rare and exciting opportunity for a skilled and experienced professional to join our team as a Tiffany Service Center Coordinator on a parental leave contract at our Melbourne workshop.
In this role, you will:
1. Ensure all service orders are processed efficiently and promptly, managing expectations of internal and external technical resources, sourcing necessary parts and materials, and systematically capturing relevant information.
2. Proactively maintain, monitor, and procure parts, materials, and inventory.
3. Collaborate with TSC New York, Hong Kong, or local sources to replenish inventory.
4. Liaise with TCO Australia & New Zealand regional markets for service order follow-up and status updates. When necessary, communicate directly with AU market retail clients and work with TCO ANZ Retail Management to resolve service issues.
5. Perform occasional personalization on client-owned items and handle administrative and clerical functions, including processing invoices promptly.
About you:
* A Blue Box Enthusiast.
* Minimum of two years’ experience in logistics or retail back-of-house operations.
* A service-driven personality is essential!
* Strong verbal and written communication skills.
* Flexible and able to work additional hours as required.
* Ability to work under pressure and manage multiple tasks simultaneously.
* Solid retail and/or customer service experience.
* Individuals with an undergraduate degree or graduate Gemologist degree will be highly regarded.
Why Tiffany?
* Generous salary package, employee discounts, and milestone gifts.
* High-performing, caring, fun, and dynamic team.
* Culture focused on wellbeing, innovation, and growth.
* Endless career opportunities within the largest luxury group - LVMH!
* Opportunities for professional growth and up-skilling.
* Great mentoring from an experienced management team.
An inspired career is life's best accessory.
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