Role Overview
The Physical Infrastructure Support Engineer is responsible for providing on‐demand, incident‐driven physical hardware support for Oracle infrastructure environments. This role supports hardware failure incidents, initiating engagement as required to perform essential physical remediation activities using customer provided spare parts.
Key Objectives
* Ensure timely restoration of service during physical hardware failure incidents
* Provide reliable, certified Oracle hardware support capability on demand
* Minimise risk and downtime by enabling rapid physical component replacement
* Support continuity of operations without maintaining standing engineering capacity
Key Responsibilities Physical Hardware Support
* Perform basic physical infrastructure activities, including but not limited to:
* Component swaps (e.g., memory, power supply units, adapters, cables)
* Removal and installation of hardware components using customer‐provided spares
* Execute all physical tasks strictly in accordance with:
* Oracle hardware standards
* Approved operating procedures
* Site access, safety, and compliance requirements
* Provide ad‐hoc, call‐out based support for hardware failure incidents impacting Oracle clusters
* Participate in incident bridge calls as required to: align with remote platform, infrastructure, and vendor teams; provide on‐site execution aligned to incident resolution plans; support rapid recovery by completing physical remediation activities within agreed response expectations
Coordination & Communication
* Work closely with remote infrastructure and platform teams, incident and problem management teams, and vendor or OEM support (as applicable)
* Ensure clear communication before, during, and after physical interventions
Documentation & Compliance
* Document all hardware activities, including components replaced, serial numbers (where applicable), actions performed and outcomes
* Ensure activities are aligned to established change, incident, and asset management processes
Required Skills & Experience
* Proven experience in enterprise infrastructure hardware support, preferably within datacenter environments
* Oracle‐certified hardware capability (or equivalent vendor‐recognized certification), available to be leveraged as required
* Hands‐on experience with enterprise server and storage hardware, disk and component replacement procedures, and incident‐based operational support
Top Reasons to Join Our Team at TCS Australia Attractive compensation & rewards
We offer a highly competitive salary package aligned with the Australian market, complemented by performance‐based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.
Global exposure with local impact
At TCS, you'll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world‐class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.
Empowering leadership & supportive environment
Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.
We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.
Inclusive, collaborative culture
Diversity, inclusion, and respect are central to who we are. At TCS Australia, you'll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.
Continuous learning & cutting‐edge innovation
We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You'll be part of an environment that constantly challenges and expands your capabilities.
A Great Fit for the TCS Culture We're looking for people who are:
* Passionate about technology and transformation
* Driven by curiosity, innovation, and continuous learning
* Excited to work in a collaborative, purpose‐driven environment
* Motivated by delivering real impact for clients, communities, and society
Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.
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