Leaders in tech-charity
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My client is a not-for-profit ticketing platform that is dedicated to supporting impact projects. Since it launched in 2016, they have transformed over $2.5 million of booking fees into donations for various social impact projects. The platform works with a variety of events such as music and art festivals, conferences, galas, expos, workshops, schools, and university events.
The team operates globally with offices in Sydney, Auckland, and Denver. The company aims to create a philanthropic model by aligning profit with purpose.
Their Success Team manages relationships with event hosts and aims to make hosts' experiences a success. The team focuses on delivering outstanding customer experience and support, creating new and innovative ways to support hosts in running successful events.
The Customer Success Specialist role involves building meaningful relationships with event hosts, understanding their needs, and matching them with the right solutions.