THE ROLE
The Reception Services Team provide front-end service to clients, the general public, staff and service providers of the Department. The team is instrumental in providing quality telephone and face-to face service. The role of the Reception Services Team Leader is to support and guide the team to ensure excellent customer service is provided in a fast-paced working environment.
ACCOUNTABILITIES INCLUDE
* Deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, responding promptly to their needs in turn, and respecting diversity.
* Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
* Supervise a small team by leading and supporting staff to achieve their potential while maximising their contribution and outcomes.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.