We are seeking a highly skilled and motivated Retail Consultant to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service by offering personalized experiences, taking a genuine interest in getting to know our customers and recommending items that match their needs.
This role is ideal for someone who loves retail and all its nuances. You understand the customer journey and can make the magic happen to bring a customer's vision to life. You are all about teamwork and delight in hitting and smashing sales targets. You're a go-getter and you appreciate keeping it real.
Key Responsibilities
* Ascertain customer's needs and recommend items that match.
* Keep up to date with product knowledge to accurately describe product features and benefits.
* Upsell and cross-sell where appropriate - inform customers about sales and promotions.
* Consistently provide exceptional customer service.
* Demonstrate our values in action during every customer interaction.
* Ensure store presentation consistently aligns with Visual Merchandising (VM) guidelines.
* Assist, resolve or escalate all customer concerns in an appropriate and timely manner.
Requirements
1. At least 2 years' experience in retail, preferably in home/lifestyle products.
2. The ability to engage with our customers to bring their vision for their home to life.
3. An