Showroom Customer Service Consultant–Aidacare Pty Ltd
Location:Victor Harbor, SA
Hours:Monday – Friday, Full Time Permanent
Reporting to:Diana Phillips – Regional Retail Manager
About The Role
This role blends customer service and administration (approximately *****).
You will support clients in finding Assistive Technology that enhances mobility and independence, while also managing the administrative processes that make this possible.
On Any Given Day, You Might Be
Demonstrating products in the showroom with clients and therapists
Preparing quotes and processing orders
Managing online and email enquiries
Liaising with funding bodies to ensure client needs are met efficiently
The role requires strong attention to detail, accuracy with data entry, and confidence in working across multiple software systems.
Key Responsibilities
Provide face-to-face and online customer service, ensuring a positive client experience
Accurately prepare and process quotes, orders and funding documentation
Navigate multiple computer systems (web-based and proprietary) to manage enquiries and records
Respond promptly to email and online enquiries in a professional manner
Liaise with therapists, government funding agencies and clients to coordinate timely solutions
Maintain showroom presentation and stock as required
Skills & Qualifications
Minimum typing speed of 30 wpm with strong computer literacy (essential)
Previous customer service or administrative experience preferred
Excellent written and verbal communication skills
Ability to remain composed in a fast-paced, high-volume environment
Strong organisational skills with attention to detail and accuracy
Willingness to obtain relevant checks (Police/NDIS Worker Screening)
Benefits
Employee discounts on Aidacare health equipment products and services
Quarterly incentive scheme
Employee Assistance Program (mental wellness support)
National benefits program (retail, insurance, gym and more)
Comprehensive training program to equip you for success
About Aidacare
Aidacare is a national leader in the Healthcare Equipment industry, with over 1,300 staff across 90+ locations.
We pride ourselves on innovation, excellence, and supporting our clients to live more independently.
How To Apply
If you're organised, tech-savvy, and enjoy helping people, we'd love to hear from you.
Please click"Apply Now"to join our Victor Harbor team and make a real difference.
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