You’ve seen the headlines. You’ve heard the hype. The Reject Shop is now part of global retail leader Dollarama, and we’re preparing for a major transformation in 2026. With store conversions, a refreshed customer experience and plans to grow to 700 stores, we’re building strong operational leadership now to support the growth ahead.
ACT is an important part of our transformation journey, and we’re creating a new Regional Manager role to support our growing network of stores across the region. Covering the broader Canberra area through to key South Coast communities, this role will lead a group of stores through an exciting period of growth and change.
You’ll shape the future of retail in the region by driving operational excellence, building strong teams and delivering results that matter.
To stay close to the teams you support, this role requires you to live in Canberra or a neighbouring ACT community.
What You’ll Be Doing
Lead from the front by supporting and coaching your Store Managers to create high-energy, inclusive store cultures where teams feel empowered and customers feel welcomedBe hands-on in your approach, visiting stores regularly, providing clear direction, and setting the standard for service, safety, and executionDrive performance by using insights and data to lift store standards, improve execution, and achieve sales and operational targetsDevelop your team by mentoring and growing future leaders, and partnering with People & Culture to build strong succession pipelinesChampion customer experience by ensuring every store delivers consistent, friendly, and helpful serviceKeep it safe by embedding a safety-first mindset across your region and ensuring compliance with all safety standardsLead the change by bringing clarity, consistency, and care as we transition into a new era of growth and customer experience
What You Bring
Proven leadership experience in a multi-site retail or customer-focused environmentA natural ability to motivate, influence and bring out the best in othersStrong communication and organisational skills that keep things clear, focused and on trackA passion for team development and creating a culture of high performanceA solutions mindset and the drive to deliver results in a fast-paced, hands-on environment
What We Offer
Competitive base salary + $17,000 car allowance + bonus & tools of tradeA supportive and diverse culture. At TRS we care about your wellbeing and are committed to providing a fun, safe and respectful environment.Structured onboarding followed by a buddy support program.Team Member discount of 15% for you and an immediate family member (permanent team members)Wage Stream - Supporting financial wellbeing and providing Instant access to your pay, big brands discounts and savings plans.Structured development plans and training provided to support your career growth.Paid parental leave program supporting primary and secondary care givers.Employee Assistance Program - free and confidential professional counselling for work and personal issues for you and your immediate family members.
Ready to lead the change? Apply now
Please Note
Due to the high volume of applications, we are not be able to contact every applicant directly. Candidates who meet the role criteria will be contacted, and all unsuccessful applicants will be notified via email.
We are managing this recruitment directly through our internal Talent team and are not partnering with agencies for this role.