Job Title: Customer Service Representative
As a key member of our Customer Service Team, you will be responsible for providing exceptional service to our customers. Your role will involve handling customer inquiries via phone and email, resolving issues in a professional and courteous manner.
Key Responsibilities:
* Answer incoming calls and respond to customer emails in a timely and efficient manner.
* Resolve customer complaints and issues in a fair and reasonable manner.
* Process orders and ensure accurate processing of customer transactions.
* Provide product information and advice to customers as needed.
* Work collaboratively with other departments to achieve team objectives.
* Maintain accurate records and reports as required.
Requirements:
* Excellent communication and interpersonal skills.
* Ability to work well under pressure and meet deadlines.
* Basic computer skills and proficiency in Microsoft Office.
* Previous customer service experience an asset.
* Flexibility to work a variety of shifts, including weekends and holidays.
What We Offer:
* A competitive hourly rate.
* A comprehensive benefits package, including health insurance and paid time off.
* Ongoing training and development opportunities.
* A positive and supportive work environment.
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
Apply Now:
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and qualifications.