Luxury Meets Exceptional Service at Raffles Hotel Jeddah
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, offering an unparalleled experience for guests.
As a flagship property in Jeddah, Saudi Arabia, our hotel embodies the essence of Raffles' renowned hospitality, blending high standards with special touches that make every stay truly unforgettable.
Job Title: Outlet Assistant Manager
We are seeking a dynamic and customer-oriented individual to join our team as an Outlet Assistant Manager. In this key role, you will play a pivotal part in supporting daily operations, ensuring exceptional customer service, and driving sales performance.
Duties and Responsibilities:
* Assist the Outlet Manager in overseeing daily store operations and maintaining high standards of customer service.
* Support the implementation of sales strategies to meet and exceed targets.
* Manage and motivate staff, including training, scheduling, and performance evaluations.
* Ensure proper inventory management and stock control.
* Handle customer inquiries, complaints, and feedback professionally and efficiently.
* Maintain a clean, organized, and visually appealing store environment.
* Assist in financial management tasks, including cash handling and reporting.
* Implement and enforce company policies and procedures.
* Collaborate with the management team to identify areas for improvement and implement solutions.
* Step in for the Outlet Manager in their absence, ensuring smooth operations.
Requirements:
* 2-3 years of retail management experience, preferably in an assistant manager role.
* Proven track record of driving sales and delivering excellent customer service.
* Strong leadership skills with the ability to train, motivate, and manage a team effectively.
* Proficiency in retail management software and Point of Sale (POS) systems.
* Excellent problem-solving and decision-making abilities.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Bachelor's degree in Business Administration, Retail Management, or related field preferred.
* In-depth knowledge of retail operations, sales strategies, and customer service best practices.
* Experience in inventory management and loss prevention.
* Flexibility to work retail hours, including evenings, weekends, and holidays as needed.
* Fluency in English; Arabic language skills are a plus.