Introduction:
Talent Flow is proud to partner with a well-established Australian not-for-profit organization delivering essential services to communities across Australia.
The organization leverages ServiceNow to streamline operations and improve the delivery of critical public services and is now seeking a skilled ServiceNow Developer/Engineer to support and enhance the platform.
This is an internal role working for the end user. You will be involved in all aspects of running the platform; upgrades, enhancements, stakeholder management, building relationships with the different business units, ensuring the platform delivers the required outcomes.
About the role
The purpose of the Senior ServiceNow Engineer position is to Configure, Support and Maintain the ServiceNow Instances.
This role will work closely with all Service Managers, Service Owners, Program/Project Managers, IT Operations, Customer, Manufacturing, Data Engineering & Cloud Enablement and Vendors with the primary focus on Configuring, Supporting and Maintaining ServiceNow.
Description:
* Utilize your expertise to Configure, Support and Maintain the ServiceNow Instances
* Permanent full-time position - Melbourne location preferred
* Salary circa $140-$145k + Superannuation + Salary Packaging
Sound interesting? As Senior ServiceNow Engineer you will:
* Have 5+ years' experience in similar position
* Have experience in the following modules of ServiceNow: IT Service Management (ITSM), IT Operations Management (ITOM), and Strategic Portfolio Management (SPM).
* Have ITILv4 foundations certification and be a ServiceNow Certified System Administrator
* Identify areas of process improvement and automation (efficiency and effectiveness), and recommend solutions that detail pros, cons, and risks.
* Implement and deliver solutions, addressing requirements that consider process design and ServiceNow technical best practice standards.
* Provide hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solution using several technical skills such as HTML, XML, JavaScript/AJAX, Integrations (wen services, SOAP, email, MID, etc)
* Ensure technical deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
* Organize and prioritize development effort, interfacing with vendors and management, and coordinating your teams' contribution to deliverables. You will also review the work of others for quality and accuracy.
* Assist in the uplifting of staff capability through mentoring, feedback, and support of other employees
*This is a permanent role reporting to the Service Delivery Manager. This role is hybrid. Melbourne location preferred but could be flexible for the right candidate.