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Store Supervisor
Retail | Full Time | Charters Towers, QLD
We are currently seeking a full-time Store Supervisor to join our team, based in Charters Towers, Queensland. In this role, you will be responsible for overseeing the day-to-day operations of the store, ensuring high standards of customer service, effective inventory control, and smooth store operations. The Store Supervisor plays a key role in leading and supporting staff, maintaining a safe and well‐organised store environment, and ensuring orders and stock movements are handled accurately and efficiently. As our store trades seven days a week, availability to work every third weekend on a rotating roster is required.
Hours:
* Monday - Friday: 8:35am - 5:10pm
* Saturday: 8:40am - 2:10pm
* Sunday: 9:35am - 1:10pm
(Every third weekend)
Key responsibilities & competencies:
As a Store Supervisor you will be responsible for:
* Leading by example to deliver outstanding customer service and promptly resolving escalated customer enquiries or concerns.
* Supervising, motivating, and supporting team members to achieve individual and store performance targets.
* Providing ongoing coaching, feedback, and performance management to ensure high standards are maintained.
* Coordinating staff training and development, including onboarding and continuous skill improvement.
* Managing daily store operations, including opening and closing procedures and ensuring smooth workflows.
* Preparing and maintaining staff rosters to ensure appropriate coverage across the sales floor and warehouse.
* Monitoring stock levels, supporting inventory control, and coordinating replenishment as required.
* Maintaining high standards of merchandising, visual presentation, cleanliness, and store appearance.
* Ensuring compliance with company policies, health and safety requirements, and regulatory standards.
* Representing the business positively within the local community and supporting brand values at all times.
Relevant experience & skills:
* A willingness to learn and take initiative in a leadership role.
* A strong focus on accuracy and attention to detail in store operations and inventory management.
* Experience in inventory control, stock management, or retail operations.
* Previous experience supervising or supporting a team in a retail or customer‐focused environment.
* Excellent time management, organisational, and problem‐solving skills.
* Ability to work collaboratively with a team in a fast‐paced retail setting.
* Strong communication skills, both verbal and written, with the ability to engage effectively with staff, customers, and management.
* Ability to handle physically active tasks, including stocking shelves, merchandising, and maintaining store presentation.
* Comfortable working on the sales floor, including standing for extended periods and moving merchandise as needed.
* A proactive, positive attitude with a commitment to upholding high standards of customer service and store operations.
About W. Titley & Co:
For four generations the Titley name has been synonymous with quality and service. First established by bootmaker William Titley in 1926, W. Titley & Co. has served country shoppers with quality clothing, footwear and accessories with customer satisfaction being our number one priority.
What we offer:
We are a growing company that is continually innovating to meet our customer's requirements. We can offer a professional working environment with a great working culture. Other benefits include:
* Flexible rosters
* Career training & development
* Opportunity to grow within our company
* 30% staff discount across all stores in Charters Towers, QLD and Mackay, QLD
Does this sound like you? Make the change and join our team today!
APPLY NOW
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